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What happens next

• A team member reviews your request and contacts you by phone or email, usually within one business day.
• Your appointment is confirmed only after the date, time, service and price are agreed with you.
• If you receive no reply, call +380 509 254 4470 or email contact@mylvantis.com.

Services, prices and terms

Before booking we provide clear information about hair services, prices, terms and the complaint procedure, as required by Закон України «Про захист прав споживачів» № 1023-XII. Prices are quoted before the service starts, and any change is agreed with you in advance.

Complaints and dispute handling

If you are not satisfied with a service, email contact@mylvantis.com or call +380 509 254 4470 with your name, contact details, date of visit and a description of the issue. Every complaint is registered and answered within 10 business days, and we aim to resolve disputes directly. Unresolved disputes may be referred to the State Service of Ukraine on Food Safety and Consumer Protection under Закон України «Про захист прав споживачів» № 1023-XII.

Personal data and cookies

We process the data you submit to handle your request on the basis of your consent, and non-essential cookies are used only with your consent, in line with Закон України «Про захист персональних даних» № 3834-IX. Our Privacy Policy and Cookie Policy explain how to withdraw consent.